I hate MTN with all my heart!!!

So I had an MTN contract that was to expire in June 2020. I wrote an email to MTN in the beginning of May 2020 to cancel my contract as per their T&Cs. On the 14th of June MTN phoned me to confirm my cancellation and let me know that the 50minutes, 50SMSES and 150mb they sent me on the 12th of June (they send me this package every month) will be taken back as my cancellation has been processed for as 11th June. After this my number will be on prepaid.

As I spoke to them I had about 586minutes that I had bought with my own airtime on top of their 50minutes. They were supposed to deduct 50minutes and leave me with my 586minutes. 3hours later I checked my balance and there was their 50minutes, 50smses but MY 586minutes GONE!!

I phoned them the following day and they said they will investigate and the issue will be resolved in 24hours. Until today, every time I call them they are still investigating! No one gives me any solid information besides “still investigating!”

I am sick to my stomach by this. I work from home so those minutes they stole from me is for my work. It’s almost a week now that since I’m waiting from this **** network.

I wish I can just give up but I can’t !