1 reviews | Active since Aug 2015
I hate Mtn with a passion
my contract was terminated without my concern on the 27-05-2015 then on the 28-05-2015 mtn processed an upgrade on my line my subscription FEE changed from R378.00 to R528.99 for the past 4 months i have been trying to get this resolved am loosing business and time customer care those guys are not usefull mtn stores cant help me because my upgrade was done online.<br> my contract was going to elapse on the 2016-04-10... this one you processed on the 2015-05-28 I don't have that contract I never agreed to the terms and subscription fees of this contract <br> <br> I request not to be harassed to pay any amount I never signed for.<br> lastly can someone send the credit department or me the copy of my contract that was processed on the 10-04-2014 to get this matter resolved
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The notes do reflect that you have requested for the line to be cancelled the incorrect cell number has been deactivated and then reactivated again. No upgrade has been done on line ***.
For cell *** they have passed the credit for R262.45.
The extra charges on this line is for ADHOC 500MB and 1GB loaded and charges is added for this service. Our subscription for the contracts increased in June month.
The account balance is now R 3,021.32 the account will be credited for the promo fee from June to August month. REQ:*** =R956.97. Then on the invoice for June month the credit for R155.80 will be passed for reactivation and double charge for subscription fee, the discounts has been passed on the invoice for June.
The debit orders returned unpaid. The account has been short paid. The payment to be made to the account R1908.55 to bring the account to R0.00.
Kind Regards,
Alice van der Merwe
***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The notes do reflect that you have requested for the line to be cancelled the incorrect cell number has been deactivated and then reactivated again. No upgrade has been done on line ***.
For cell *** they have passed the credit for R262.45.
The extra charges on this line is for ADHOC 500MB and 1GB loaded and charges is added for this service. Our subscription for the contracts increased in June month.
The account balance is now R 3,021.32 the account will be credited for the promo fee from June to August month. REQ:*** =R956.97. Then on the invoice for June month the credit for R155.80 will be passed for reactivation and double charge for subscription fee, the discounts has been passed on the invoice for June.
The debit orders returned unpaid. The account has been short paid. The payment to be made to the account R1908.55 to bring the account to R0.00.
Kind Regards,
Alice van der Merwe
***.