1 reviews | Active since May 2017
I HATE MTN Networ****
<p>I HATE MTN. MTN is the worst network to be on. I need all the airtime and data I load on my phone, I use it to upload assignments and to do mock exams to keep up with my schoolwork, check important e-mails and to even job hunt. On several occasions MTN has told me I had depleted my data after I load a bundle without even viewing any of these things. I always load my airtime and data bundles while my data is off and as soon as a I go onto the internet a "data is depleted" message shows up. Even phone calls are expensive! Several people I know have switched from MTN and I stayed loyal and I told myself to be more careful with how I use my data but I am angry and fed up! A rude and unhelpful experience with a customer service consultant left me anxious to lodge a complaint but I needed to put this on a platform. These are people's hard earned money that they *****! I hate MTN network and I am done. </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data Support Team on 1555 (free from an MTN line) for advice on how to check if your phone has Internet automatic updates or background data running which might be depleting your data bundle without your knowledge.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data Support Team on 1555 (free from an MTN line) for advice on how to check if your phone has Internet automatic updates or background data running which might be depleting your data bundle without your knowledge.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
