1 reviews | Active since Jul 2015
I HATE MTN - CANNOT WAIT FOR MY CONTRACT TO END
I took an upgrade with MTN last year and I changed my Usage limit to R160 to accomodate a once off monthly 1GB purchase, MTN went on strike for months and upon their return I logged a complaint with them about my data going off like crazy, an inquiry was logged for them to investigate, as always I NEVER HAD FEEDBACK ON THIS. Then they started crediting me with 4GB data on the 21st of each month with my subscription airtime, at first I thought they were crediting back my data which I had initialy complained about. But to my surprise MTN started billing me like crazy - I called and they advised I had a subscription of 2GB data which I never requested and they logged a billing query which was open for almost a month if not more - it came back and accused me of signing up for recurring 1GB data through USSD (WHICH I NEVER DID) - immediately after that I then received sms saying the data was depleted - then in March again they credited me with 4GB and I called - they still said I have signed up for that damn data and they logged it again - I KNOW SUDDENLY OWE R1128 for stupid data that I do not even need - I have a baby coming in less than a month and really don't need this.
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The charges have been validated as correct, to prevent extra charges please deactivate the recurring data bundles by dialling *141*5#ok Select Manage Bundles then Select Cancel Recurring Bundles.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The charges have been validated as correct, to prevent extra charges please deactivate the recurring data bundles by dialling *141*5#ok Select Manage Bundles then Select Cancel Recurring Bundles.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
