I HATE MTN and regret that I have EVER given them a chance after someone warned me.

I wish I could give a minus infinity stars, because, REAALLLYYYY!!!!! This place has frustrated me since 2022.

First it started with a laptop and ****le deal for R399, round off to R400 where the ****le was "FREE"...LIES! I have NEVER in the entire 36 month deal paid anywhere close to that. I got insurance from them on the laptop, sales agent could not/would not let me know how much it was. Had to cancel because the cost went up to the R680 region. Good luck getting that canceled! Then my statements show, "Itemized billing" which shows I pay for the data and ****le which was, you guessed it, "Free". Then these people ask you to share a photo of the page I saw the deal...REAALLLY??!!!! You have all the deals/Booklets of your deals on the system. You have the date I opened the account and YOU ask ME, then client. how lazy.

Last year I notified I want to cancel my contract and then agreed to continue and finish it this year. I also asked at the same time that they should please change the email they send my statements to, STILL not done btw. And Now I had THE rudest agent call me. I explained that I am not using it and please cancel it. As I am started to try and explain the back story, all he says is, Thank you bye and dropped the call. This is why everyone I know, Family and friends, I tell them to never go to you guys. I will NEVER go to MTN ever in my life again. You do not care for your customers at all. You just want their money. For a company this size, I thought it will have it together and "CARE". I would rather go to Vodacom and pay a R1000 more for a deal than to EVER go to you guys again!

Trying to communicate with them is also a challenge. The MOST frustrating thing to do. Even more frustrating than SMD Technologies.

Seeing that your people don't want listen, I will say it here: MTN, close the account TODAY! This is the last month you will send me a statement and it WILL be the last month I pay. If not, I WILL block the debit order and any money you lose will be on YOUR people who REFUSE to listen, care and help!