TS
Tinashe S
1 reviews | Active since May 2019
29 May 2019, 09:00
I Hate MTN and Cell C.
They deserve zero stars actually. They let someone port my number to Cell C and now 5 days later I am still struggling to get it back and use it. All I get are rude responses when I call the porting department. I have called the cvall centre numerous times, I have been to the Nicoleway shop 3 times in 2 days, I am going there again. When you talk to different people they give you different answers/resolutions. Now I am talking to someone on their twitter who "says" my issue has been escalated whatever that means.
I am so ****ed. What if someone uses my number for ***** or *****s my monies and other security issues?
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
30 May 2019, 07:06Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the port has been reversed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the port has been reversed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply30 May 2019, 07:06
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the port has been reversed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the port has been reversed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
TS
Tinashe S's updateReviewer Update
30 May 2019, 09:13Well thanks to you I lost R340 worth of airtime thank you very much. and Cell C and Nedbank. How is it easy for someone to ***** but I have to go through hell to restore what is mine?
TS
Tinashe S's update30 May 2019, 09:13
Reviewer Update
Well thanks to you I lost R340 worth of airtime thank you very much. and Cell C and Nedbank. How is it easy for someone to ***** but I have to go through hell to restore what is mine?