I hate MTN

<p>I was pleasantly surprised about 6 weeks ago when Velocity (an associate companyof MTN) phone me to do the upgrade on my phone contract over the phone. Unfortunately I am yet to receive the new phones that were part of the upgrade. </p> <p>They delivered on 20 Apr, after I asked for delivery to be after 21 Apr and then returned the phones to MTN again.</p> <p>I have been following up since then. I have fought, begged, pleaded even for the matter to be resolved. I have escalated to a manager (who was finally available after I had requested to speak to one in numerous phone calls). But everyone you deal with "will send an e-mail to follow up" - seems like their internal processes are e-mail based and therefore VERY reactive and not proactive.</p> <p>Today (26 May), the delivery FINALLY took place .... The upgrade was for 2 phones with one contract, but only one phone was delivered. So, I've sent the delivery back to them. And I guess my struggle to have the correct phones delivered starts all over again.</p> <p>Seriously contemplating porting all 3 my numbers to Vodacom. This is jhas been the worst customer service experience I have ever had.</p>