MM
Margaret M
1 reviews | Active since Apr 2015
29 Aug 2015, 22:48
I HATE MTN
I HAVE LOST MY PHONE TODAY WHILE SHOPPING I THINK. I HAVE BEEN CALLING MTN CALL CENTRE SINCE 22:00 PM TO HAVE IT BLACKLISTED SO I CAN GET A REF NO # TO TAKE IT TO THE POLICE STATION REPORT IT N GET A AFFIDAVIDT TO CLAIM FOR THE INSURANCE ON THE PHONE SINCE IT'S INSURED. I COULDN'T GET THROUGH AS WHEN IT'S SUPPOSE TO PUT ME TO THEIR SO CALLED SERCVICE CHAMPIONS IT DROPPED THE LINE. I CALLED OVER N OVER AGAIN FOR 15 MINUTES WITH NO LUCK TILL IT TOLD ME THAT I HAVE REACHED MY MONTHLY LIMIT OF CALLING THE 173 NUMBER I MUST CALL IT AGAIN ON THE 1ST OF SEPTEMBER. REALLY MTN? THIS IS ********.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
15 Sept 2015, 14:50Hello sweet cheeks,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated the query to prepaid help desk, you will be contacted soon for assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated the query to prepaid help desk, you will be contacted soon for assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 14:50
Official
Hello sweet cheeks,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated the query to prepaid help desk, you will be contacted soon for assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated the query to prepaid help desk, you will be contacted soon for assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
