I hate MTN
I don’t know how to deal with MTN now as I have reported this matter in May but up until this day nothing has been done. There is a ********** account that was opened under my name and it says I’m owing about R5600 that I don’t know about, I reported this at MTN did the affidavit and ID and submitted everything and 4months later the issue is not resolved. I am annoyed and ****ed, you people have no idea how much of a setback this is causing. I’m tired of this now, sort this out because it is you employees carelessness who go around opening account without confirming anything nx
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MTN South Africa's replyOfficial
05 Sept 2018, 12:41Good day Mpume
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, Alice has urgently escalated your query to our ***** department. She has been communicating with you regarding the matter, and it is receiving priority attention.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Mazwi Zuma
Complaints Management team
Best regards,
MTN South Africa's reply05 Sept 2018, 12:41
Official
Good day Mpume
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, Alice has urgently escalated your query to our ***** department. She has been communicating with you regarding the matter, and it is receiving priority attention.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Mazwi Zuma
Complaints Management team
Best regards,