MK
Mahlogonolo K
1 reviews | Active since May 2015
22 May 2015, 09:24
I HATE MTN!!!
My contract expired with MTN I went to MTN store in Centurion mall and spoke to Precious to cancel my contract in June 2014 they even suspended my calls, only to find out recently that my contract was renewed without my knowledge and I owe them R2000.00 that I never used and i was taken to their lawyer. <br> <br> I spoke to Rebonizo Makamu (legal Dept.) in Randburg Offices she acknowledged that the contract was suspected she and promised to call me back and she never did.<br> <br> On the other hand their useless call centre people also cant solve my problem. I will never use MTN again after such a horrible service and get *********ed in the process
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MTN South Africa's replyOfficial
02 Jun 2015, 10:05Hello kekanamj,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line was permanently deactivated on 01-10-2014, this means the previous months were meant to be paid as there is no record of a cancellation request for June. Payment on this account was last received in May.
This has been sent to our legal department, you will be provided with a settlement amount.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line was permanently deactivated on 01-10-2014, this means the previous months were meant to be paid as there is no record of a cancellation request for June. Payment on this account was last received in May.
This has been sent to our legal department, you will be provided with a settlement amount.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply02 Jun 2015, 10:05
Official
Hello kekanamj,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line was permanently deactivated on 01-10-2014, this means the previous months were meant to be paid as there is no record of a cancellation request for June. Payment on this account was last received in May.
This has been sent to our legal department, you will be provided with a settlement amount.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line was permanently deactivated on 01-10-2014, this means the previous months were meant to be paid as there is no record of a cancellation request for June. Payment on this account was last received in May.
This has been sent to our legal department, you will be provided with a settlement amount.
Thank you
Wenzile Masina
REQ:***
Best regards,