KN
Kathy N
1 reviews | Active since Mar 2009
19 Oct 2016, 15:12
I hate dealing with MTN
<p>Bought a SIM card which was duly RICA'd.</p> <p> </p> <p>I have to get the number which should be able to be done telephonically. I cannot put it in my own cell phone because it is a micro SIM and my phone takes a nano SIM.</p> <p> </p> <p>I have been trying for over an hour to get to speak to an agent at MTN but keep on getting only automated messages which keep on asking for the phone number.</p> <p> </p> <p>How the hell do I enter a number if I don't have one!!!!!!</p>
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MTN South Africa's replyOfficial
19 Oct 2016, 15:47Good afternoon Kathy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
To check the cell phone number on a new sim card, Please dial *123*888#okay. As per our telephonic discussion, I will also call you tomorrow afternoon and assist with obtaining the cell phone number for your sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply19 Oct 2016, 15:47
Official
Good afternoon Kathy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
To check the cell phone number on a new sim card, Please dial *123*888#okay. As per our telephonic discussion, I will also call you tomorrow afternoon and assist with obtaining the cell phone number for your sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,