MP
Marisma P
1 reviews | Active since Apr 2016
10 Jan 2019, 12:47
I had it with MTN!!
I have been having a problem with a incorrect bill with MTN for more than a year now. In November 2018 they sent me a notification that they are cancelling my contract. They prevented me from using my cellphone for the last three to four months, and they STILL CHARGE me!!!! I need this matter sorted out urgently. I will not have MTN manipulate me like they do with most of their clients. I have spoken to many clients that left MTN because of this kind of stunt they pull. I will not be billed for an account that I am not able to use. Get this matter sorted out please.
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Replies (2)
MTN South Africa's replyOfficial
11 Jan 2019, 10:29Good day Marisma
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
I have checked past records and notes on the system. The legal department has given you feedback and provided you with the records of the month in question.
Please be advised that your current balance is R 6,217.72.
If you are not happy with the resolution of this matter, please note you may refer this matter to the following regulatory bodies:
The Consumer Goods and Services Ombudsman (CGSO)
Sharecall: ***(CPA)
Email: ***
Fax: ***
Physical Address: Association House, Bond Street Business Park, Cnr Bond Kent Street, Randburg
Postal Address: PO Box 3815, Randburg, 2125
The Independent Communications Authority of South Africa (ICASA)
Phone: ***/3001
Email: ***
Postal address: Private Bag X10002, Sandton, 2146
Street address: Block C, Pinmill Farm, 164 Katherine Street, Sandton
Kind regards
Renall Chetty
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
I have checked past records and notes on the system. The legal department has given you feedback and provided you with the records of the month in question.
Please be advised that your current balance is R 6,217.72.
If you are not happy with the resolution of this matter, please note you may refer this matter to the following regulatory bodies:
The Consumer Goods and Services Ombudsman (CGSO)
Sharecall: ***(CPA)
Email: ***
Fax: ***
Physical Address: Association House, Bond Street Business Park, Cnr Bond Kent Street, Randburg
Postal Address: PO Box 3815, Randburg, 2125
The Independent Communications Authority of South Africa (ICASA)
Phone: ***/3001
Email: ***
Postal address: Private Bag X10002, Sandton, 2146
Street address: Block C, Pinmill Farm, 164 Katherine Street, Sandton
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply11 Jan 2019, 10:29
Official
Good day Marisma
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
I have checked past records and notes on the system. The legal department has given you feedback and provided you with the records of the month in question.
Please be advised that your current balance is R 6,217.72.
If you are not happy with the resolution of this matter, please note you may refer this matter to the following regulatory bodies:
The Consumer Goods and Services Ombudsman (CGSO)
Sharecall: ***(CPA)
Email: ***
Fax: ***
Physical Address: Association House, Bond Street Business Park, Cnr Bond Kent Street, Randburg
Postal Address: PO Box 3815, Randburg, 2125
The Independent Communications Authority of South Africa (ICASA)
Phone: ***/3001
Email: ***
Postal address: Private Bag X10002, Sandton, 2146
Street address: Block C, Pinmill Farm, 164 Katherine Street, Sandton
Kind regards
Renall Chetty
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
I have checked past records and notes on the system. The legal department has given you feedback and provided you with the records of the month in question.
Please be advised that your current balance is R 6,217.72.
If you are not happy with the resolution of this matter, please note you may refer this matter to the following regulatory bodies:
The Consumer Goods and Services Ombudsman (CGSO)
Sharecall: ***(CPA)
Email: ***
Fax: ***
Physical Address: Association House, Bond Street Business Park, Cnr Bond Kent Street, Randburg
Postal Address: PO Box 3815, Randburg, 2125
The Independent Communications Authority of South Africa (ICASA)
Phone: ***/3001
Email: ***
Postal address: Private Bag X10002, Sandton, 2146
Street address: Block C, Pinmill Farm, 164 Katherine Street, Sandton
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
MP
Marisma P's updateReviewer Update
11 Jan 2019, 16:32Thank you for the information, I will send my complaint through to them with all the necessary proofs.
MP
Marisma P's update11 Jan 2019, 16:32
Reviewer Update
Thank you for the information, I will send my complaint through to them with all the necessary proofs.