1 reviews | Active since Dec 2015
I had a contract with MTN refused to cancel it
i have a contact with MTN in March this year i called the 808 number to request for cancellation on my 2 contract numbers a Man assisted me and he said he email me the quotation of how much to pay to cancel my other 2 lines. but never received and email but since i work next to their branch in smith str i ask a guy called Victor he explains to me that i need to contact the 808 to cancel. i called i taked to some one and said i must call a month before... i try calling in May i called and no one was taking calls, but it was keep on saying call 809... 809 still no one taking calls.. i went back to the branch a lady there gave me an attitude said i must call the call center... still same story for 3 months or so trying to cancell my contract .. untill i saw my numbers not working if i ask in the branch thry said it owing R4000 some change... where the whole amount is coming from because i have signed 24 months not more with them and when i want to confim my cancellation no one is there to...
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we cannot pick up any cancellation request in March 2015. Unless you can provide a reference number to us for the cancellation request.
Cell number *** only expired 29-6-2016, cell *** only expired 2015-12-07 and cell number *** expired only 5-7-2015. Payments are due for this lines until the contract expire dates. Your account has been short paid and in arrears. Since March the debit orders returned unpaid and we have not received any payments further to the account.
The account has been handed over to the legal department you need to get in contact with the legal department to assist you further. The email address for them will be *** .
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we cannot pick up any cancellation request in March 2015. Unless you can provide a reference number to us for the cancellation request.
Cell number *** only expired 29-6-2016, cell *** only expired 2015-12-07 and cell number *** expired only 5-7-2015. Payments are due for this lines until the contract expire dates. Your account has been short paid and in arrears. Since March the debit orders returned unpaid and we have not received any payments further to the account.
The account has been handed over to the legal department you need to get in contact with the legal department to assist you further. The email address for them will be *** .
Kind Regards,
Alice van der Merwe
***