1 reviews | Active since May 2015
I had a contract cellphone with MTN in 2011.
The agreement was to debit my account on the 31 of each and every month, then where i am employed my salary date was changed to the 15 every month of which i did notify MTN to change the debit date to the 15. Apparently the debit order date was not changed by MTN, they continued debiting on the 31 of which they didn't get money the 1st month. They called me i explained the situation to them then they said to me i must first pay the previous installment via ABSA bank of which i failed to do that hence i requested a debit order from the start, because i wouldn't be able to maintain paying by hand each and every month. That's where it started they started calling me until they ended up taking me to MBD attorneys. i then made an arrangement to pay R350 every month of which i've been maintaining it from 2012 after June if i still remember well. Ever since i started paying MBD they never sent me any statements showing how much have i paid so far and how much am i still owing. i called them early this year the gentlemen i spoke to couldn't trace my account he said it was frozen meaning while debiting my account. then i went to cancel. Now I am getting threats from MBD attorneys to garni
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the legal management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the legal management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
