I got ****med by MTN

I would like to report a terrible experience with MTN. On 4 December, I bought a home router online, which was delivered to me on 11 December. The router didn't work, and the consultant told me it's because there's no coverage in my area.

I returned the router to the store on 17 December and was told my contract would be cancelled. I received an SMS confirming cancellation and collection on the same day. However, on 29 December, I received another SMS saying the cancellation date was postponed to 29 December.

When I called the billing department, they claimed my cooling-off period had expired, despite me returning the router within 10 days. I have the IRMS number (***) confirming the call was locked on 17 December, and the system shows my contract was cancelled.

I believe MTN is unfairly debiting me R720. I request a full refund and resolution to this issue. I'm not responsible for their mistake, and I expect a prompt response.

*Details:* - Order date: 4 December - Delivery date: 11 December - Return date: 17 December - IRMS number: *** - Contract cancellation date: 17 December (postponed to 29 December)

I hope MTN will take responsibility for their actions and refund my money ASAP.