1 reviews | Active since Oct 2016

06 Dec 2016, 17:17

I give up with MTN !!!!!

<p>I can't believe that my account is not 100% yet. I'm really getting annoyed now. </p> <p> </p> <p>Please, my contact is die R399.00 ONLY. NOT R399.18 or R399.90 ...!!!!! Get it right now please. Debit my account correctly and stop irritating me with these petty cents! </p> <p> </p> <p>When are you going to debit my account with the contested amount? If you are thieving .18 cents or .90 cents from all you clients, it would amount to a handsome amount, not so? </p> <p> </p> <p>I am too irritated to really care but please sort it out so that I pay the contacted amount for the rest of my contact period. R399.00. ZERO CENTS. Can your accounts department now get it right or do you have illiterate motons working there ????????</p> <p> </p> <p>Your most irritated client</p> <p>Christine Parkinson</p> <p> ********** </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply07 Dec 2016, 22:37
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the additional charges on the invoices dated 2016-11-01 and 2016-12-01 are for the multimedia messages sent on 2016-10-19 at 15:45:26 and 2016-11-04 at 13:06:42 respectively. To prevent the additional charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***