I GIVE UP ON MTN

Item: MTN South Africa
Rating: 2
Author: Zanele S

I loaded 1GB this morning at 10:51:42 at 3:00 when I attempted to use it and got their famous message that I had ran out of funds. So I called their number *** and a gentlemen whose name I couldn't get answered. He then proceeded to transfer my called when I revealed my \pre-paid"customer status. I held the line for exactly 5:13"

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Replies (1)

MTN South Africa's replyOfficial

24 Oct 2015, 11:20

Hello zanele44@,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that our systems show that no data bundle was loaded on 2015-10-21.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

MTN South Africa's reply24 Oct 2015, 11:20

Official