MF
Macsean F

1 reviews | Active since Dec 2014

14 Jul 2015, 10:12

I GIVE UP!!! MTN YOU ARE HOPELESS

Can a consultant please contact me as this is the 11th email send to customer services regarding my account I do not understand my billing , this contract should be a top up not open line! I took out this contract in June at Maponya Mall MTN the next day I went back the store was closed down due to the industrial strike I will not be kept liable for your incompetency!!! Is there anyone at MTN (or even your franchises) that know what they are doing?????? It doesn't seem that you care much about your clients as you have been on strike for months and you only decided to send sms's a few days ago informing your customers about it! <br> I heard you back in business if that is true? Which I don't believe! The first message you send is that my service will be suspended, despite numerous of emails to your useless customer service correspondence , Hello peter complaints ,online queries , calling the 808 call centre I have tried all the mediums and I give up now. MTN is a hard nut to crack. <br> I am sickened by your service I regret taking out another contract with MTN (Upgraded) another 24months of service from Hell!!!!! I should have reconsidered moving to another network service provider.

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Jul 2015, 12:38
Official
Hello Macsean ,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, the package created is an open line. Should you have signed for a top up contract, you would need to take this matter up with the store directly.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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