tM
tshepo M
1 reviews | Active since Apr 2015
16 Oct 2015, 20:51
I give up
I give up really..<br> <br> * the network is bad<br> * the rates are high<br> * when you have airtime and try to make a call you are still told to load airtime<br> * you have data but when you connect to the internet it chows your airtime instead<br> * your data disappears into oblivion<br> * internet connection is bad<br> <br> I can't anymore. I give up. I'll be porting out. Thanks for nothing & bye.
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Replies (1)
MTN South Africa's replyOfficial
18 Oct 2015, 10:25Hello king T,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly turn off your mobile data when making a call if it's giving that error message because the phone reserves the airtime only to use on the internet. Also the network coverage help desk contact number is *** free on MTN phone Monday to Friday 08:00am to 17:00pm should you still have the network problems.For further assistance kindly contact customercare on 173.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly turn off your mobile data when making a call if it's giving that error message because the phone reserves the airtime only to use on the internet. Also the network coverage help desk contact number is *** free on MTN phone Monday to Friday 08:00am to 17:00pm should you still have the network problems.For further assistance kindly contact customercare on 173.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply18 Oct 2015, 10:25
Official
Hello king T,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly turn off your mobile data when making a call if it's giving that error message because the phone reserves the airtime only to use on the internet. Also the network coverage help desk contact number is *** free on MTN phone Monday to Friday 08:00am to 17:00pm should you still have the network problems.For further assistance kindly contact customercare on 173.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly turn off your mobile data when making a call if it's giving that error message because the phone reserves the airtime only to use on the internet. Also the network coverage help desk contact number is *** free on MTN phone Monday to Friday 08:00am to 17:00pm should you still have the network problems.For further assistance kindly contact customercare on 173.
Warm Regards
Nompumelelo
REQ:***
Best regards,