I give Up

<p>Good Morning.</p> <p> </p> <p>I have been a client of yours, all be it through Altech Auto page and have been with you since 1997.</p> <p> </p> <p>In this time I have never encountered such an inconvenience as I have in the last 3 weeks, due to what I can only describe as “We are too big and stuff our Clients, who do they think they are!!!!”</p> <p> </p> <p>Well I have now decided that when all my numbers come up for renewal, I will just not renew them…you may ask why and try to rectify it, but then why should you even care, I am merely a small entity, who will not make any difference to your bottom line.</p> <p> </p> <p>All my years when I have renewed my contracts, phone have been delivered as per my written instructions.</p> <p> </p> <p>YOUR COURIER COMPANY CANNOT DELIVER OUTSIDE OF SA, SO IT HAS BEEN NECESSARY FOR ME TO GIVE AN INSTRUCTION FOR DELIVERY….WHICH UNTIL TODAY IS NOW A HUGE PROBLEM AND AN ABSOLUTE INCONVENIENCE TO ME AND YOU WILL NOT EVEN TRY AND ACCOMMODATE ME. MY INSTRUCTIONS WERE TO DELIVER BOTH DEVICES TO MY SON WHO IS STUDYING IN PRETORIA…BUT NOPE DUE TO INEFFICIENCIES IN YOUR COURIER COMPANY AND MTN, THIS CANNOT BE DONE.</p> <p> </p> <p>This is so ambiguous as you will call me (MTN or one of your partners) take an instruction over the phone and then proceed to deliver to me with me producing a copy of my ID. Interesting to say the least. I give you a written instruction, which is produced at the point of delivery. This is done by you having identified me by (ID and my MTN Pin). Why is this any different my delivery instructions which are done under the same confirmations, together with a letter copies of id of mine and my son!!!!</p> <p> </p> <p>I will be very interested to see what replies you will come up here with, about policy…blaaah blaaah…but never a solution to sort out the inconvenience!!!</p> <p> </p> <p>Let’s see what happens….</p> <p>++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++</p> <p>Good day Brian,</p> <p>Thank you for emailing Customer Care.</p> <p>We sincerely apologize for any inconvenience you may have experienced with our service.</p> <p>To process the request and for security reasons, please confirm the following:-</p> <p>I.D Number:<br />MTN Pin:<br />Address:<br />Work Telephone Number:<br />Bank Name:<br />Kind Regards,<br /> Jabulile Zulu <br /> Customer Services<br /> MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ********** 4</p> <p>++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++</p> <p>I emailed all the relevant details and still no reply.</p> <p> </p> <p>++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++</p> <p>GOOD AFTERNOON</p> <p> </p> <p>ARE YOU A SERVICE PROVIDER!!!!</p> <p> </p> <p>AS YOU CERTAINLY DO NOT PROVIDE SERVICE, WHICH EVIDENT BY YOUR LACK OF COMMUNICATION HERE!!!!!</p> <p> </p> <p>IS IT TOO MUCH TO ASK FOR YOU TO REPLY!!!!!</p> <p>++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++</p> <p> </p>