YK
Yvonne K
1 reviews | Active since Jan 2011
20 Apr 2015, 12:55
I GIVE UP
Please note the response I received from MTN is also not acceptable considering I have completed about 3 of those and e-mailed them back. <br> <br> Sorry not a parrot I am not doing it again.<br> <br> If they want answers to those questions again they can come to me and complete it themselves.<br> <br> thanks
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Replies (1)
MTN South Africa's replyOfficial
05 May 2015, 09:43Hello ykruger,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now located the request that was logged with our Coverage Department (***) with the cell-phone numbers linked to the account.
We've contacted the technician that has been assigned to the request and advised to please make contact with you, set up an appointment and visit your premises on the agreed date.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now located the request that was logged with our Coverage Department (***) with the cell-phone numbers linked to the account.
We've contacted the technician that has been assigned to the request and advised to please make contact with you, set up an appointment and visit your premises on the agreed date.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply05 May 2015, 09:43
Official
Hello ykruger,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now located the request that was logged with our Coverage Department (***) with the cell-phone numbers linked to the account.
We've contacted the technician that has been assigned to the request and advised to please make contact with you, set up an appointment and visit your premises on the agreed date.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now located the request that was logged with our Coverage Department (***) with the cell-phone numbers linked to the account.
We've contacted the technician that has been assigned to the request and advised to please make contact with you, set up an appointment and visit your premises on the agreed date.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,