I GIVE UP !!1

Phoned on 20/10/2015 to cancel contract. was advised by consultant that i'm only allowed to make a cancellation on 20/11/2015 ( which is absurd to say the least!!!). Called on 20/11/2015 requesting cancellation . Consultant assured that all is cancelled and that last payment will be 20/12/2015.<br> <br> still not cancelled. payment went off again. phoned on the 14/01 for request to reverse provided data . was provided with ref nr *** , Assured that retention department will respond within 48h ... still no call<br> <br> Called today again ...... guess what ?another promise made with ref nr ***. asked to speak to one of the managers.. informed that they are all busy. Request a direct nr for one of the managers and surprise ! surprise ! they are all of a sudden available with another round of sweet promises.<br> <br> I've had it with your mediocre customer service... Allow me to correct ,mediocre is to much credit . ... service is <br> on a level 0.<br> <br> What must I do for this damn contract to be cancelled and to be placed on prepaid???? You are wasting my time ,money and energy . <br> <br> GUESS EVERY MATTER BY MTN NEEDS A REGULATORY GUIDANCE!!