I fixed MTNs issue vi 3rd party - they are useless

HI MTN,<br> I tried contacting your team on your website but to date no one gets back to me. I am a large Corporate client of yours, for the last year my staff have been on the Unlimited SKY package. More than 50% of staff complains the calls drop, quality is POOR, etc - all your Account Manager does is take my query and sends to Technical who pull stats and replies saying its not MTN, so they cannot help.<br> This is really pathetic, knowing I am the decision maker to keep you or not. I then researched using my IT Experience to find the issue, I installed a 3rd party and it works perfect. I gave the solution to your team who did nothing 2 months later. I fixed this for all my users. Firstly, surely you should replicate this to your other clients to redeem your reputation, secondly surely if it works I should be compensated for helping your company who doesn't know how to fix it. All our calls is 100% now after my fix...I appreciate you get back to me asap as I don't know how to get to the right people to talk to...