I feel like a prisoner not a client

<p>I took out an iPhone 6 and another small phone on contract last year January. I lost my job shortly thereafter and I tried to cancel the contract. I had no income and no reserves. My line got suspended and I went to Vangate, Canal Walk, Somerset branches, but they all told me they cannot do anything on my account. I am being charged evey month since then with no service received! Then the debt collectors, VVM started calling me. My girlfriends mother came to the rescue. VVM told me the outstanding balance was R8131.60, if we pay, would need to pay sim connection fee afterwards. I paid R8131.60 into their account, which is the balance as per last months statement from MTN. I contacted MTN to enquire about my account since I made payment, they told me they received the R8131.60, but ive been charged a debt recovery fee of R4,000 plus and need to pay this before I can activate my account. This is utter bull****. I managed to get the money to finally pay them whats owing, then they charge with half more than half of that balance as a fee. I already have no employement. What is wrong with them. They dont care a **** about their customers. Ive been a loyal client for 16 years, with a two contracts per year for the least, up to five contracts in certain years.</p>