I feel I'm intentionally being **********!

I have been a loyal customer of MTN for over 10 years and have never defaulted in any one of my monthly payments. Over the last 20 months, my average monthly bill has been R767. But, in October it suddenly shot up to more than R 2,580 and in November, to more than R 3,900!!<br> I have tried several times to query these large amounts without success. At the actual branches, the staff were uncooperative, totally disinterested and to put it mildly - utterly useless.<br> I did not have much success with the call centre either. Some of the ladies were rude, others just clueless. And as for being given a reference number, I think it's just a way of getting rid of \annoying\" customers. I received about 10 different reference numbers, some of which just miraculously disappear off your system.<br> I have now become desperate to have this situation resolved. If publishing this problem on this site does not yield any success, I will have to resort to more drastic measures, which includes posting the full details of my plight and results achieved thus far on Facebook, and to furthermore caution the approximate 1,400 people I know of the potential dangers and pitfalls of dealing with MTN these days.<br> "