I feel ******

I have been with MTN since 2022 using their Home WiFi. I took another home router for my family to use back home and they have always complained that the network was always slow starting from around the 8th or so of every month and I have always thought that maybe it was in relation to the fact that they had depleted the usage limit- which is supposed to slow the internet speed. I started to doubt my assumptions after the router assessment feedback and started to think that it was defective which I cannot say it is the case exactly unless if there is a way they can provide proof of usage limit being depleted less than 15 days later after making payments. I could not even take it to the branch for assessment since home is way to far away from me or simply to check if there were reception issues. It was a 12 months contract and I cancelled it in February and I had to pay full amount in March- which I understood given what they explained. I then received a feedback saying that the returned router had technical issues which they depicted following the assessment of the device and I will be charged a clawback fee, which was R5000 after receiving the statement. I didn’t understand that and the amount was charged. I spoke to one agent before the payment date arrived and I received an email saying that clawback charges will be removed and the agent also mentioned that my payment history is not showing any missed payments and mentioned that they don’t understand why. The other email said I must pay my balance for the clawback charge to be removed which was way before the debit order date. I followed up to ask if it could be amended on the statement so that the debit order would only debit the amount for the current contract, the response was the case has been closed. Even the one I spoke to today said the same thing when I called with regards to the latest statement after explaining why I was enquiring about the amount. Debit order happened and R5000 was debited for clawback charges. I then received a statement for the month of May which is higher than what I can possibly understand given the amount which I have to pay for my current contracts. I have never had any issues when I had to upgrade products with MTN, I am only starting to experience issues now that I had to cancel one of the products. I feel ****** by a company that I have used for years. I have been having network issues for the past 2-3 months in the evenings, daily, with my home WiFi to a point that I can’t even browse on the internet or make a WhatsApp call without frequent interruptions. I have called recently to fix the issue but it is still continuing. I feel powerless to fight and I am leaving MTN for this. I liked the ease of not having to reapply each time the contract expired, however, I am looking forward to exploring other networks.