MM
Margaret M
1 reviews | Active since May 2011
21 Sept 2015, 08:31
I expect a very convincing explanation in writting
Thank you for your post.<br> <br> We apologize for the delayed response and for any inconvenience incurred.<br> <br> Thank you for your time, ***** has closed the account and a refund will be paid to your bank account REQ:*** allow 5 working days for it to reflect. For further details on the contract you can get hold of the below store:<br> <br> Shop 1<br> Davenport Square Centre<br> Glenwood <br> email: [Email Removed]<br> <br> Kind Regards<br> Alice van der Merwe<br>
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MTN South Africa's replyOfficial
21 Sept 2015, 10:57Hello Marumom,
We are sorry for the inconvenience caused and for the inconvenience caused.
As per response from Alice Van Der Merwe you've received, the ********** Add SIM was cancelled by our ***** Department and the necessary credits has already been allocated to your account.
Our ***** Department confirms that you were a victim of impersonation and they will clear your credit record. We can also confirm that our Banking Department will refund any funds that was debited from your account.
Regards
Tim
MTN Complaint Management Team: REQ:***
We are sorry for the inconvenience caused and for the inconvenience caused.
As per response from Alice Van Der Merwe you've received, the ********** Add SIM was cancelled by our ***** Department and the necessary credits has already been allocated to your account.
Our ***** Department confirms that you were a victim of impersonation and they will clear your credit record. We can also confirm that our Banking Department will refund any funds that was debited from your account.
Regards
Tim
MTN Complaint Management Team: REQ:***
MTN South Africa's reply21 Sept 2015, 10:57
Official
Hello Marumom,
We are sorry for the inconvenience caused and for the inconvenience caused.
As per response from Alice Van Der Merwe you've received, the ********** Add SIM was cancelled by our ***** Department and the necessary credits has already been allocated to your account.
Our ***** Department confirms that you were a victim of impersonation and they will clear your credit record. We can also confirm that our Banking Department will refund any funds that was debited from your account.
Regards
Tim
MTN Complaint Management Team: REQ:***
We are sorry for the inconvenience caused and for the inconvenience caused.
As per response from Alice Van Der Merwe you've received, the ********** Add SIM was cancelled by our ***** Department and the necessary credits has already been allocated to your account.
Our ***** Department confirms that you were a victim of impersonation and they will clear your credit record. We can also confirm that our Banking Department will refund any funds that was debited from your account.
Regards
Tim
MTN Complaint Management Team: REQ:***