1 reviews | Active since Dec 2017
I ended the Contract
I'm not happy at all with MTN contract services. My contract ended in September 2017. I made it clear with the MTN call center lady that I don't want to continue with the contract they must close it for me, she agreed and I thought it was closed. I was amaized when they deduct again in October and November, I reversed the amount. When I visit the MTN shop I was told the lady didn't close my account and I will have to pay for the Money I reversed before they can proceed with the closure. I'm not working at the moment. I don't even know where is the simcard I'm paying for. Please assist me.
Good day Mmabatho,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note according to our systems, the account that is under ***, has no record of a cancellations request.
Kindly note if you do have your cancellation request documented, we require you end this to our customer care email address in order for our retentions team to correct the error.
If there is no record of your cancellation request you are required to pay all outstanding fees to have the request processed.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
Good day Mmabatho,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note according to our systems, the account that is under ***, has no record of a cancellations request.
Kindly note if you do have your cancellation request documented, we require you end this to our customer care email address in order for our retentions team to correct the error.
If there is no record of your cancellation request you are required to pay all outstanding fees to have the request processed.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,