MB
Mark B
1 reviews | Active since Oct 2015
31 Oct 2015, 05:12
I dont receive my monthly accounts (x4)
For about 6 or 7 months now, I have not been receiving my monthly accounts from MTN. (I do receive a mail which allows me to access the account information, but only for 1 of the 4 phones on my account).<br> <br> This means that each month I have to phone the \Customer Care Center"and request that the account info gets mailed through to me"
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MTN South Africa's replyOfficial
03 Nov 2015, 07:54Hello Oxman,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The email address on the account is the same on all the levels the delivery method is on email function. On MTN Active you can only use cell number ending with 0922 to see all the invoices and statements on the account. You can contact the MTN Active department on 1761 to assist you.
We have send to you the latest 3 months invoices and itemized billing.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The email address on the account is the same on all the levels the delivery method is on email function. On MTN Active you can only use cell number ending with 0922 to see all the invoices and statements on the account. You can contact the MTN Active department on 1761 to assist you.
We have send to you the latest 3 months invoices and itemized billing.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply03 Nov 2015, 07:54
Official
Hello Oxman,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The email address on the account is the same on all the levels the delivery method is on email function. On MTN Active you can only use cell number ending with 0922 to see all the invoices and statements on the account. You can contact the MTN Active department on 1761 to assist you.
We have send to you the latest 3 months invoices and itemized billing.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The email address on the account is the same on all the levels the delivery method is on email function. On MTN Active you can only use cell number ending with 0922 to see all the invoices and statements on the account. You can contact the MTN Active department on 1761 to assist you.
We have send to you the latest 3 months invoices and itemized billing.
Kind Regards,
Alice van der Merwe
***