EM
Emmanuel M
1 reviews | Active since Oct 2012
29 May 2015, 07:26
i dont owe you anything
I don't think I will ever take a contract with MTN, I have never skipped a month without paying my account yet there are some stupid amounts I don't even know about added on my account, they kept sending me messages until I paid that amount, surprisingly my line has been suspended, please unblock my damn line I have missed many important calls because of this disgusting act of yours, even your call centre is closed yet you are still suspending customer's line without any valid reason,i don't owe you anything
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
05 Jun 2015, 12:28Hello emmanuel14,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment received.
According to our records, your line has been reinstated and all services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment received.
According to our records, your line has been reinstated and all services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply05 Jun 2015, 12:28
Official
Hello emmanuel14,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment received.
According to our records, your line has been reinstated and all services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment received.
According to our records, your line has been reinstated and all services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
