I don't even have the router in my possession, I cancelled it but I'm still being debited! I didn't even use it at all.

Imagine paying for a service that you don't even have in your possession. The entire customer experience at MTN is just cumbersome. I took out a month to month contract WiFi from MTN earlier June. It didn't work in my area and kept going back and forth with the consultants at the store until I eventually settled to cancel it a week later. I haven't received my refund, and I'm still being debited every month - I don't even have the router in my possession.