I dont care attitude

On Sunday I went to MTN Southgate to do a sim swap. After the lady has sold me the sim card when she tried to do the sim swap, she discovered that my number is still under contract. Although the contract was cancelled in 2021 after i lost my job I cancelled the contract, and the sim was migrated to prepaid in 2021. Shen then logged a ticket reference no *** and informed me that it takes 24hrs for them to fix. On Monday around 3pm I again drove to MTN trade route mall for assistance as 24hrs has lapsed. To my surprise the sim was not migrated. Yesterday I sent an email to customer services and received an automated response with reference no f997553f-843b-4efe-977e-c66902a91c54. My life is stuck at the moment, I cannot make contact with people, or transact on my bank account. Everything is linked to the number including my tracker, insurances and my medical scripts. I had this number for more than 15 years. If MTN does not want my business anymore they must say so, in order for me to get another service provider that is not anti-black women and who cares about their customers.

Regards Mangie