MD
Melissa D
1 reviews | Active since Jul 2011
23 Jul 2015, 11:37
I don't want to hear your ads when I make a call!
This is the third call I've made in two days and every time I have to listen to some inane ad before I am connected. Please stop, I cannot believe this is in any way an acceptable practice.
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Replies (1)
MTN South Africa's replyOfficial
04 Aug 2015, 10:53Hello mel2101,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now escalated the matter directly to the manager within our Digital Marketing space. We've requested that your number be added to the opt out list for the advert not to be played when making an outgoing call,
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now escalated the matter directly to the manager within our Digital Marketing space. We've requested that your number be added to the opt out list for the advert not to be played when making an outgoing call,
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply04 Aug 2015, 10:53
Official
Hello mel2101,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now escalated the matter directly to the manager within our Digital Marketing space. We've requested that your number be added to the opt out list for the advert not to be played when making an outgoing call,
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now escalated the matter directly to the manager within our Digital Marketing space. We've requested that your number be added to the opt out list for the advert not to be played when making an outgoing call,
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***