1 reviews | Active since Feb 2010
I don't want MTN night-time Promotional Bundles
My phone has been using my airtime for internet instead of data bundles.<br> <br> I called customer care and was answered by a who told me that the internet is using my promotion bundles that work between midnight and 6 am and uses airtime during other times. I didn't know I have such promotional bundles and they were misleading me. I want MTN unsubscribe my number from those promotional bundles as I don't need them. I know Vodacom used to have such and I think MTN copied it from them.<br> <br> The lady I spoke to seemed to be ******** of process because I asked her for the customer care email contact and she said MTN does not have such an email yet I have used it before. It baffles the mind that people are employed in customer care positions and they yet don't know basic information about the work they are doing.<br> <br> I eventually found their email address that the lady said doesn't exist and sent them an email but from my past experiences, I know it will take ages before it's rep****.
We are truly sorry for the breakdown in service and for the delayed response to the post.
We've now requested our Prepaid Department to remove your number from the promotional offering list.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the breakdown in service and for the delayed response to the post.
We've now requested our Prepaid Department to remove your number from the promotional offering list.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
