JS
Jill S

1 reviews | Active since Dec 2012

16 May 2016, 13:10

I DON'T KNOW WHAT MORE TO DO.

<p>I have posted on hello peter twice in the hopes of getting a response. I have spoken to a team leader Gomotso on the call centre and still no feedback, no word, no nothing.</p> <p>My contract is up and all I want to do is cancel it. ****it!!! How low is this company going to go before anyone calls me.</p> <p>I have requested that the manager from retentions call me, nothing.</p> <p>I have requested that my contracted be cancelled, told i'll receiver a reference, nothing</p> <p>I have requested that a manager from the call center ring me, nothing.</p> <p>I have had the phone dumped in my ear by the call center agents</p> <p>I have been placed on hold for 40 minutes ( i kid you not) <br />I have been told that there is a team that deals with complaints on hello peter and that someone will revert, NOTHING!!!!</p> <p> </p> <p><br />What more do I have to endure with this company. </p> <p>I JUST WANT OUT... !!! and even that seems too difficult to do. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply25 May 2016, 11:46
Official

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

May you kindly provide us with your cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further on your cancellation request.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

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