I DID NOT upgrade my contract!

<p>They say on ref ********** 71 I upgraded my contract at a store in Sandton - I was never at any store and I certainly did not ask for an upgrade in person or telephonically! Please cancel this upgrade, or prove to me that I signed forms for an upgrade. What is worse is that I call and I get bounced from place to place and you want me to go to the police and provide an affidavit and dispute this, yet you are in no position to provide proof to me that I was there at all - why must I run around on this when you can't prove I was there or signed anything or asked for this, why? you need to prove to me that I asked for this, you can't do that because I did not ask for this!</p>