I DID NOT APPLY FOR THIS UPGRADE.

0n the 6th of February 2016 at 10H25 while travelling to town, I received an SMS from MTN informing me that my cellphone upgrade on my MTN contract number was successful. This was surprising to me because I did not apply for any upgrade and I was nowhere near any MTN shop and I had my Identity document with me . I called MTN on their number 808 and the call centre agent informed that yes I have just upgraded my contract with them and I told her that I have not, she advised me to either call their ***** line or visit an MTN store. I visited MTN Ballito at Lifestyle centre, their consulted confirm that my contract has been upgraded, they were very calm as if this happens all the time when I explained that it was not me. They could not tell me from which MTN this was processed he said that information doesn't appear on their system. I advised them to suspend the line because this was very strange. <br> I am very disappointed with your service, people have been advising me for years to leave MTN and switch to other networks, guess what they were right. IS THIS HOW YOU REWARD OUR LOYALTY BY ROBBING US? I DID NOT APPLY FOR THIS UPGRADE.<br>