I DESPISE MTN

I have had endless bad experiences with this service provider, from the online/telephonic sales and upgrade department right down to the call center, and most stores that you walk into has a bunch of uninterested, moody staff who don't like to greet.

I never got such bad service from any other service provider, and MTN is not even much cheaper than Vodacom.

I recently took an additional contract with MTN(which I can assure will be my last, and no further upgrades will be taken), I got a free Power Bank with my phone, the power bank was faulty and when wanting to return it I got hit with some dumb policy that my entire phone with the power bank will need to be returned. Now I understand policy etc, but really now. I have to be phoneless because MTN provided me with faulty merchandise.

They then made an arrangement and had a power bank delivered to the store for me to go and exchange. I walked into MTN at Canal Walk between 6 and 7pm, not one of the staff properly acknowledged myself and my partner when we walked in and the woman, only woman in the store i cant recall her name, she did not even greet, listened to my partner's story with such a distasteful look on her face, then just sad she's going to check and walked away.

She then reappeared with a power bank which was not the same power bank, and when my partner questioned her, she had an attitude of there's nothing she can do about it, it is what it is.

i do not even know why i still get shocked by MTN anymore