1 reviews | Active since Oct 2016
I consider this breach of contract
I'm suppose to get Mtn to mtn mins, sms & data on monthly bases as per contract agreement. Cos i upgraded my contract on the 30/06/2017 for the 1st 3 months i got 10gigs, so i wasn't noticing that i'm not get my monthly mb contract. I called MTN on the 14/10/2017 that i noticed that i wasn't getting my data as per contract agreement, a call was logged on that day & advised that the department were they escalated to only works Monday to Friday, i ended up requesting an adhoc date of 100mb while waiting for this to be resolved. I called on 17/10/2017 since there was no feedback on 16/09/2017 and i was advised that matter will be resolved on 18/10/2017 as it take 72hrs. Nothing on 18/10/2017, received an sms on 19/10/2017 stating that my query has been resolved, when i check on my phone nothing happened. I then call them on 19/10/2017and i was advised that the provision department interpreted the escalation incorrectly as they thought that 100mb i bought on 14/10/2017 was the initial monthly data i should received. Now i'm told that a new call has been logged for which i have to wait 72hrs plus since its 19/10/2017 today that means the whole weekend i won't be having data , instead of waiting for 72hrs, i'll be waiting for 5 days as they don't work on weekends plus the previous 4 months without data as per contract agreement, may i have my contract terminate immediately at no cost as this is not my fault...damn you!!!
