I consider this a breach

So, according to my contract, the 21st of every month I am supposed to receive minutes, data and SMS. 21st came and went, and nothing. I had to phone MTN and query this. After multiple phone calls, 8 days later, I finally receive it. Thank you. Next month.... same thing. 21st comes and goes.received my minutes this time but NO data and NO sms. I phoned on 4th October (Wednesday 10am) to report this and it was confirmed by whomever I spoke to that there is a problem on my account and it did reflect that airtime was loaded on my account but not my data or my sms. I confirmed this was the case and also the second month I have to phone about the same issue. I’m advised that the query will take 72 hours. Monday 9 October 13:05 I phone MTN again, I give my details and my reference only to be told that this lady cannot assist me as the query is in progress. What’s the progress? She does not know. Wednesday 11 October, 11:00, I phone again. I get told the query has been 50% resolves. I ask what that means and the same statement gets repeated. I ask, when will I get my Data, my SMS? As I have still not received it. And I get no answer as the lady on the phone does not know. Saturday 14 October. Get an SMS to tell me my query is 100% resolved. Still have not received my Data or my SMS (been using WiFi at work and home and checked balance 3x a day). I phone again. I explain again the whole situation and ask how the situation was resolved if I had still not received my Data or SMS. This lady is so arrogant and tells me it shows on the system it was resolved so clearly it was, so she do s not see what the problem is. What? My response, I am the customer, and I have checked my balance everyday and kept phoning about the same issue. Now you want to tell me it is resolved? How was it resolved if I paid for something I did not get? Places me on hold for 45 min an then the phone line got dropped.

Service my ass! I pay for a service and then I have to phone every month as they cannot stick to the initial contract. That is a double breach in contract. If this does not get resolved I want my contract canceled to no cost to myself as I am not the one in breach thereof.