NN
Nonkululeko N
1 reviews | Active since Jan 2013
25 May 2015, 09:56
I closed the contract and mtn is still debiting my
I had a contract with MTN that expired in March 2015 but they are still debiting my account despite me calling to ask them to end the contract. <br> <br> I am tired of MTNs mediocrity. Can they please stop debiting my account.<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 May 2015, 10:35Hello nonku101,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your Postpaid to Prepaid migration request has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your Postpaid to Prepaid migration request has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply29 May 2015, 10:35
Official
Hello nonku101,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your Postpaid to Prepaid migration request has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your Postpaid to Prepaid migration request has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.