KM
Koena M
1 reviews | Active since Jul 2014
09 Feb 2016, 10:15
I cant Make a call(TOP up Contract)
Hi <br> <br> I have problem with MTN since last year. I have tree contract two Top up and one 3G. I cant call, in December I couldn't call when my airtime was 50 rand and now I cant call and my airtime is more that 200. I tried numerous times calling MTN all the consultants give me is different stories every day. my problem is I don't understand why top up contract cant call out when I have enough airtime.<br> <br> I am really tired of calling with no immediate fix and all I get is different stories.
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MTN South Africa's replyOfficial
10 Feb 2016, 13:04Hello Maselamo,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
If you experience a problem with making outgoing calls whilst you have airtime, please check that your phone is not connected to the internet as your airtime balance will be reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
If you experience a problem with making outgoing calls whilst you have airtime, please check that your phone is not connected to the internet as your airtime balance will be reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply10 Feb 2016, 13:04
Official
Hello Maselamo,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
If you experience a problem with making outgoing calls whilst you have airtime, please check that your phone is not connected to the internet as your airtime balance will be reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
If you experience a problem with making outgoing calls whilst you have airtime, please check that your phone is not connected to the internet as your airtime balance will be reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***