I cant get my numbers from Contract to prepaid - What was the debit for this month, You said it dates back to Jan 2020. For what??????

Subject: I cant get my numbers from Contract to prepaid and no one has the answer why I was debited this month for a January 2020 account I have no idea what its about I wanna be done with MTN - And their agent might as well not be there, they know nothing I cried this morning at 9 o clock on your MTN Line, I LITERALLY CRIED BIG HUGE TEARS because I just cannot get assisted at the MTN Call centre - - I am being constantly told I am on the old system

 I have phoned over 30 times in the past months to try and find out why I was debited with R340 that I am told dates back to January of 2020

 I am and have always been on a Debit order system, I cannot understand where this was overlooked three years ago.

 I cannot get two contract numbers cancelled to go onto pre-paid. I am told they cannot access my account; I am on the old system

 I am pushed from department to department. I was going to upgrade my two accounts, but with MTN’s treatment I opt to put it on prepaid and the owner will decide what they want to do.

 I have been with MTN since they were inside our Stand Bank Staff banking branch Simmonds street 0 my time with MTN is running out. 2 cancellations pending, 3 at the end of the year

 I cant deal with MTN anymore, your agents are not committed, to date no one said I will run with this query, and in the meantime I wont put it past MTN to debit me for an extra month because the 2x numbers ARE STILL NOT CANCELLED TO PREPAID

I CANNOT BELIEVE THAT MENTALLY I WAS ALLOWED TO BREAK DOWN COMPLETELY OVER THE PHONE WITH YOUR AGENTS WHO IS VERY WILLING TO TRANSFER TO THIS ONE AND THAT ONE WHEREAS I HAVE MADE OVER 50 PHONE CALLS TO MTN WITH MY MATTER STILL RESOLVED