I cant believe this

I went to get a data contract from MTN at The Glen on the 22/06/2019.

I specifically asked to port my number from Telkom to MTN during my application (it was approved). I collected my sim 26/06/2019. I later discovered that my number was not ported and I actually recieved a new sim with a new number. On 27/06/2019, I called the consultant which made this mess and she instructed me to buy a new sim which she will port. She didnt do it. I then went back to the store 29/06/2019, the imcompetent consultant was not there. The other consultants made it clear to me that my application needs to be cancelled and resubmitted.

I use my phone for work purposes and this whole process has badly impacted me. Now I have to go back to Telkom and get a sim with my old number.

How can you run an efficient business when your consultants follow different processes and advise differently from each other??