I cant believe I am still at MTN

My debit order for My bounced. When was I told about this? Three months later when my line was suspended. I logged a call to say I will need to make an arrangement. I was told that because it is 3 months I will have to make the arrangement with legal. Lerato advised on Wednesday morning she will ask them to phone me urgently. Still no phone call. As a single women traveling on the Gautrain while they are on strike this is really uncalled for. You get 2 stars cause the agent who assisted me on the phone to upgrade an account was very nice. I will pay the outstanding on the 20th but I will now not upgrade my contracts(4) and will move them to another service provider. And just to add to your poor service record : When I tried to upgrade 2 contracts at your Sandton city store they had me wait for 30 minutes and then advised they had no stock. I can’t believe that you assume you have a good service record as your staff do not know how to treat a client. At MTN you just feel like a number. Oh wait you are just a number.