I cannot wait to migrate
<p>Two years ago, I was already seriously unhappy with MTN and wanted to migrate to another service provider. I decided not to and can only kick myself for not. I lost count at how many time they have seriously aggrivated me from anything from dropped calls to apps that dont work, useless service when phoning for infomation on the the 808 line, data going missing. SMS telling me that I have no data and need to purchase more, when I still have data. I december I was on holiday in the freestate and was the only one in our group that had absolutely no coverage for 10 Days. In order to conduct any transactions I had to drive 20Kms into town. The latest was to look up my billing and the website Timed out each time for no reason. My honest opinion is that MTN are *****ing over the South African customers, because they owe the Nigerian government so much money. I have been a customer of MTN for more than 20 Years. As soon as I am able I am going to cancel all my companies phones that are still on MTN and as soon as I completer the rediculous process of changing to pay as you go I will migrate to one of the other provider.</p>
Dear Kenneth,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is most regrettable that you have had such a disagreeable experience with service as well as from a coverage aspect. You are a valued customer and would regret to lose you as such. We acknowledge all of your concerns and will endeavour to make improvements in all regards going forward so as to try to avoid such experiences from occurring again. Once again thank you for your valued feedback.
Kind regards
MTNSA
Best regards,
Dear Kenneth,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is most regrettable that you have had such a disagreeable experience with service as well as from a coverage aspect. You are a valued customer and would regret to lose you as such. We acknowledge all of your concerns and will endeavour to make improvements in all regards going forward so as to try to avoid such experiences from occurring again. Once again thank you for your valued feedback.
Kind regards
MTNSA
Best regards,
I did not send in my complaint to Hello Peter to get any form of response from MTN. My purpose was to make it very clear to anyone wanting to open up a contract with MTN, that they reconcider. These issues I brought up are regular issues, not only with me but everyone, "and I mean everyone without exception" that I have spoken to, who have a MTN contract.
I did not send in my complaint to Hello Peter to get any form of response from MTN. My purpose was to make it very clear to anyone wanting to open up a contract with MTN, that they reconcider. These issues I brought up are regular issues, not only with me but everyone, "and I mean everyone without exception" that I have spoken to, who have a MTN contract.