I cannot complain about service as I received NONE

Upgrade time: I requested the promo sheet on the 4th of September 2015, I selected the package I desired & requested the branch to proceed with same. To my disappointment they were unable to assist with the package I desired due to a misalignment. I contacted Raeleen Welman & was promised that she will resolve same by Monday the 7th of September. I was sent from pillar to post & advised several time that the issue has been resolved but every time I went to the branch they would advise me that it was not resolved. Very ********* from MTN. I am shocked at the service received.<br> <br> MTN even thought that I am stupid, I was advised that the promo in the September brochure is the same package on the promotional excel sheet, the variance is as clear as night and day.<br> <br> I have tried to resolve this issue without going the social media route, with no service & a just don't care attitude. I couldn't trust Luck (Lucky to get service - No! , better luck wining the Lotto).<br> <br> I have been ignored from the 8th of Sept & still trying to get a response from MTN with no Lotto luck. Not sure if they hope that I would disappear. I wish I could close my account & embark another network provider.<br>