LT
Lance T

1 reviews | Active since Aug 2009

01 Jul 2015, 10:48

I cannot cancel a paid up contract!

MTN is making it extremely difficult for me to cancel my two contracts that I have paid up for the past 3 months now!<br> <br> Both contract are paid up, 24 months were paid up. Whenever I go into the Secunda branch they are on the phone with the 'call centre' but they are online for 2hrs straight. I cannot leave work everyday to sit there and wait. To date I've been holding on for the call centre for nearly 5hrs in total! This is ridiculous. When I finally get through they tell me to go to the branch...BUT...when I get to the branch they tell me to call the same call centre number that I've been calling...and then they call it themselves again!!!<br> <br> Its been 3 months, I've told them I'll stop the debit order as I don't want the airtime anymore and I've tried to the best of my ability to cancel the contract as its finished...they tell me they'll black list me...they are quick to black list but slow, very slow to cancel the contracts...<br> <br> HELP anyone in MTN...its simple, I paid for your service and phones for 24 months as agreed...now its finished, now end it.<br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Jul 2015, 14:33
Official
Hello LANCE,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that I have tried calling you with no luck only to be transferred to voicemail on both numbers. Please note that this number: *** has been cancelled and migrated to Prepaid. The other number *** has got a positive balance of R1264.00 worth of airtime that you can use up. Should you not wish to use this airtime, you can advise us to continue with the cancellation and you forfeit the airtime.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you

Warm Regards
Zelephi