TN
Thabile N
1 reviews | Active since Oct 2013
01 Jul 2015, 07:54
I cancelled my MTN Contract but debit order just w
I cancelled my contract and was ensured that there will be no debit order and I repeated the question and was ensure that that would be the case and on top of that MTN took my R160 airtime which I paid for but I didn't complain because all I wanted was just to cancel the contract because anyway in my area Internet connection is poor and when I reported it this no one cared to assist me but now they run to debit my account. Please bring back my money.<br> <br> When I call the 808 number I cannot make an inquiry because my Sim is not on contact anymore but you have the nerve to de4bit my account???<br> <br> Super frustrated with MTN
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MTN South Africa's replyOfficial
08 Jul 2015, 08:42Hello Lulz88,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that your number has already been migrated to Prepaid. Kindly be advised that the term date for your contract was the 2015-06-19. You had already been invoiced on 2015-06-13 for the period 2015-05-14 to 2015-06-13 hence we submitted the debit order. The invoice is correct and valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that your number has already been migrated to Prepaid. Kindly be advised that the term date for your contract was the 2015-06-19. You had already been invoiced on 2015-06-13 for the period 2015-05-14 to 2015-06-13 hence we submitted the debit order. The invoice is correct and valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply08 Jul 2015, 08:42
Official
Hello Lulz88,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that your number has already been migrated to Prepaid. Kindly be advised that the term date for your contract was the 2015-06-19. You had already been invoiced on 2015-06-13 for the period 2015-05-14 to 2015-06-13 hence we submitted the debit order. The invoice is correct and valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that your number has already been migrated to Prepaid. Kindly be advised that the term date for your contract was the 2015-06-19. You had already been invoiced on 2015-06-13 for the period 2015-05-14 to 2015-06-13 hence we submitted the debit order. The invoice is correct and valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***