1 reviews | Active since Jun 2011
I cancelled my contract
Previously I had a lot of problems cancelling my MTN contract as it appeared that MTN had no call centre for MTN contract customers. After months of fighting and complaining I managed to get the contract cancelled and my mtn number was migrated to a prepaid number. Then I get a message now from MTN that I owe R706 and I must pay that by today to avoid service suspension and legal action. I verified with the agent that my last payment would be in June which was paid as well as cancelled all insurance attached as well. Now that I have a prepaid number I can't call the 808 number because that's for contracts only. So now I am going to take legal action and will be forwarding this complaint, all email correspondence and calls to the Ombudsman. This is disgusting from MTN I really feel so sorry for your customers MTN and I know I'm not the only person. I dare you to suspend my service. Just wait and see.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that in May month you have called in to convert the number to pre-paid, this has only been done in July month.
The account will be credited for the balance of R708.14.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that in May month you have called in to convert the number to pre-paid, this has only been done in July month.
The account will be credited for the balance of R708.14.
Kind Regards,
Alice van der Merwe
***
